Design Thinking HRDC Course
Excellent Customer Service Masterclass
Through practical examples, role plays, and real workplace scenarios, participants will learn how to exceed customer expectations, manage complaints professionally, and represent the organisation with confidence and professionalism.
What is about Excellent Customer Service Masterclass
In 2026, a single bad customer experience can go viral in seconds, while a great one builds a “moat” around your business. This course moves beyond “service basics” to explore Customer Experience (CX) Management. We teach your team that service isn’t just about being polite—it’s about emotional intelligence, problem-solving, and turning every interaction into a loyalty-building moment.
About this class
The Core Pillars of the Masterclass
1. The Service Mindset: Shifting from “I have to” to “I want to.” We focus on Emotional Intelligence (EQ) to help staff stay calm and professional even under high pressure.
2. Strategic Communication: Mastering the art of active listening and non-verbal cues. Your team will learn not just what to say, but how to say it to build immediate rapport.
3. The Art of Service Recovery: Based on proven models, we teach a step-by-step approach to handling “The Angry Customer.”
The “Hustle Malaysia” Methodology: Learn by Doing
We don’t do boring lectures. This class is built on Simulation & Psychology:
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Role-Play Scenarios: We recreate your specific workplace challenges—whether it’s a retail complaint, a difficult phone call, or a technical service delay.
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Conflict Resolution: Real-time feedback on body language, tone of voice, and de-escalation techniques.
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Service Standards: Helping your team create a consistent “Service Signature” that aligns with your company values.
Key Outcomes for Your Organization:
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Higher Retention: Happy customers don’t just come back; they bring friends.
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Reduced Stress: Frontline staff who know how to handle conflict are more confident and less likely to burn out.
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Brand Authority: Ensure that every touchpoint—from the lobby to the checkout—reflects a premium brand image.
Design Thinking HRDC Course
Design Thinking HRDC Course
Course Duration
2 days (14 hours)
HRDC Course Code
10001595134
Programme Outline
Your contact information will only be used to provide you with information about the course and related updates. We respect your privacy and will not use your details for any other purposes or share them with third parties.
Design Thinking HRDC Course
Course Fees
HRDC Claimable
HRDC Claim Eligibility:
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Malaysian-registered employers who contribute to the Human Resource Development Fund (HRDF/HRD Corp)
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Employees sponsored by their company for the training
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Courses registered and approved under HRD Corp (this course is claimable)
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Claims must be submitted by the employer’s HR/admin department before course commencement
Course Fees
RM2,400
Per Participant
Course fees are HRDC Claimable
Proof of Skill You Can Stand Behind
Complete the Design Thinking for Innovation Course and receive a Certificate of Accomplishment from Hustle. This certificate affirms your ability to apply Design Thinking principles to solve problems and foster innovation. Showcase it on your resume, LinkedIn, or portfolio to highlight your creativity and problem-solving expertise.
Proof of Skill You Can Stand Behind
Complete the Design Thinking for Innovation Course and receive a Certificate of Accomplishment from Hustle. This certificate affirms your ability to apply Design Thinking principles to solve problems and foster innovation. Showcase it on your resume, LinkedIn, or portfolio to highlight your creativity and problem-solving expertise.
Why Leading Companies Partner with Hustle.
Custom Training for Real Results
Tailored solutions for your business challenges.
Foster Growth with Practical Skills
Simplified Learning, Amplified Impact
Corporate Training SkillsFuture Singapore
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Companies trained.
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Learners trained and certified to date.
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Rated on Google.
Frequently Asked Questions
Who should attend this course?
This course is suitable for managers, team leaders, entrepreneurs, and professionals in any industry who want to enhance their problem-solving and innovation skills.
Do I need a design background to attend?
Not at all. Design Thinking is not limited to designers—it’s a universal framework for solving problems in any context, from business strategy to customer service.
Is the course HRDC claimable? How does the claiming process work?
Yes, this course is HRDC claimable. If you’re registering under your company, simply select the HRDC claim option during registration. Our team will guide your HR department through the required documentation, invoicing, and submission process, ensuring the claim offsets your course fees.
Can my company arrange a private run of this course for our team?
Yes. We provide customised corporate workshops tailored to your organisation’s innovation goals. Simply leave an enquiry at the bottom of this page, and one of our consultants will reach out to curate a session.
What will I take away from this course?
You’ll gain a toolkit of creative problem-solving techniques, practical experience applying Design Thinking, and the ability to lead innovation initiatives in your workplace.
How long is the course and what is included in the fee?
This is a 1-day, 7-hour programme (9:00 AM – 5:00 PM). The fee includes course materials, group activities, and trainer coaching.
Let’s make it happen.
Speak to us to find out more about the benefits of sending your team members for training.
Your information will be used to consider and fulfil your request and will be handled pursuant to our privacy policy.
Or drop your contact and we’ll reach out.