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Course

Generative AI

GENERATIVE AI FOR AUTOMATION

Two practical days of building AI-powered business workflows with Claude AI, AI agents and n8n.

About the

Course

This two-day practical programme equips participants with the knowledge and skills to combine Generative AI with business workflow automation using Claude AI, AI Agents and n8n.

Participants will progress from using Generative AI for individual productivity to designing and developing connected business workflows. The programme covers structured prompt engineering, document and information processing, AI Agent design, business process mapping, n8n workflow development, conditional logic, data handling and integration of Claude AI with business applications.

Through guided hands-on exercises and realistic workplace scenarios, participants will build AI-powered workflows capable of analysing information, making structured recommendations, routing tasks, generating business outputs and supporting repetitive business processes.

By the end of the programme, participants will develop an end-to-end business automation prototype that combines Claude AI, AI Agents and n8n for practical workplace implementation.

By the end of the programme, you will be able to:

  • Understand how Generative AI can be combined with business process automation
  • Apply structured prompt engineering techniques using Claude AI
  • Use Claude AI for business communication, document processing, reporting and information analysis
  • Design business-focused Claude AI Agents with defined roles, instructions and task boundaries
  • Identify repetitive workplace processes suitable for AI-assisted automation
  • Design business workflows using triggers, actions, conditions and human-review points
  • Build practical workflows using n8n
  • Connect Claude AI with n8n for intelligent processing and decision support
  • Integrate common business applications into automated workflows
  • Develop an end-to-end AI-powered business automation prototype

Who is this Course for?

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Course

Curriculum

( 01 )

Generative AI & Business Automation Fundamentals

  • Understanding Generative AI
  • Generative AI vs Traditional Automation
  • Introduction to Claude AI
  • AI Assistant vs AI Agent vs Automation Workflow
  • How AI Agents Work, Human + AI Collaboration
  • Understanding Business Automation
  • Business Process Automation Opportunities
  • Selecting Suitable AI Use Cases
  • Human-in-the-Loop Concepts
  • Responsible AI Usage

( 02 )

Prompt Engineering for Business Automation

  • Anatomy of an Effective Business Prompt
  • Role and Objective, Context and Reference Information
  • Instructions and Constraints, Desired Output Format
  • Using Examples, Structured Prompting
  • Prompt Chaining, Reusable Prompt Templates
  • Structured Outputs
  • Introduction to JSON-Based Outputs
  • Prompt Testing and Refinement
  • Reducing Inconsistent AI Responses

( 03 )

Claude AI for Documents, Reporting & Business Information

  • Document Summarisation, Information Extraction
  • Policy and SOP Analysis, Identifying Action Items
  • Comparing Documents
  • Converting Unstructured Information into Structured Data
  • Business Report Generation
  • Executive Summary Generation
  • Identifying Trends and Issues
  • Generating Recommendations
  • Preparing Information for Automated Workflows

( 04 )

Designing Business-Focused Claude AI Agents

  • What is an AI Agent?
  • AI Agent vs AI Assistant, Understanding Agent Roles
  • Defining Agent Objectives, System Instructions
  • Agent Context
  • Knowledge and Reference Information
  • Task Boundaries, Decision Rules
  • Expected Outputs
  • Human Escalation Rules
  • Agent Testing and Improvement
  • Introduction to Multi-Step Agent Workflows

( 05 )

Business Workflow Design & Automation Mapping

  • Understanding Workflow Architecture
  • Trigger → Process → Decision → Action
  • Mapping Current Business Processes
  • Identifying Manual Bottlenecks, Determining AI Processing Points
  • Decision and Conditional Logic, Human Approval Points
  • Input and Output Design, Data Storage Requirements
  • Notification Requirements
  • Workflow Success Criteria

( 06 )

n8n Workflow Automation Fundamentals

  • Introduction to n8n
  • Understanding No-Code/Low-Code Automation
  • n8n Workflow Canvas, Trigger Nodes
  • Action Nodes, Credentials, Connecting Applications
  • Data Flow Between Nodes
  • Manual Triggers, Schedule Triggers
  • Form and Webhook Triggers
  • Workflow Execution
  • Testing Workflows
  • Activating Workflows

( 07 )

Data Handling, Conditions & Workflow Logic

  • Understanding Data in n8n
  • Introduction to JSON
  • Reading Input and Output Data. Mapping Fields
  • Editing and Transforming Data, Dynamic Values
  • Expressions, If Conditions, Switch Logic
  • Filtering Data, Workflow Branching
  • Validation Rules
  • Error Prevention
  • Basic Looping Concepts

( 08 )

Connecting Claude AI with n8n

  • Role of Claude AI Inside an Automated Workflow
  • Claude AI Integration Concepts
  • API Fundamentals for Business Users, API Credentials
  • Sending Data from n8n to Claude AI
  • Sending Automated Prompts
  • Passing Dynamic Business Information
  • Receiving Claude AI Responses
  • Structured AI Outputs, JSON Responses
  • AI-Based Classification, Information Extraction
  • Summarisation, Recommendation Generation
  • AI Decision Support, Routing Workflows Based on AI Outputs

( 09 )

Business Application Integration

  • Email Automation
  • Form Integration
  • Spreadsheet Integration
  • Cloud Storage Integration
  • Document Handling
  • Calendar Integration Concepts
  • CRM Integration Concepts
  • Webhooks
  • Automated Notifications
  • Data Recording
  • Human Approval Workflow
  • Cross-Application Automation

( 10 )

End-to-End Business Automation Workshop

Participants combine all skills learned throughout the two days to build a complete business automation prototype.

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Who can claim:

Employers registered with HRD Corp whose levy payments are up to date, under the HRD Corp Claimable Courses (SBL-Khas) scheme.

Before the course:

Apply for the grant in e-TRiS before training starts. Approval has to be in place before the first day, so leave yourself a few days.

After the course:

We submit the course-fee claim to HRD Corp, and the approved fee is paid from your levy balance. Claims are filed within six months of the training.

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Hustle Certificate of Completion

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Generative AI for Automation

RM 3,800

How to claim

HRD Corp claimable for registered employers

Training Provider:

H Ventures Sdn Bhd (202501027657)

Course Duration:

14 Hours

HRDC Course ID:

10001754378

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